Serving your needs since 1995 - worldwide - www.servicedoctors.de
The service doctors™ understand how to measure a cruise line brand from diverse cultural perspectives and in comparison to the individual competitor set.
We know, that the cruise industry is very complex, unique and differs a lot in comparison to the hotel industry. Even in the lower price segment guests demand are very high; not only in lodging, but in every aspect of their cruise vacation experience: dining, spa, shopping, entertainment, excursions; the list goes on and on. Suite guests expectations are extremely high.
The cruise industry is in a permanent process of change. Suite guest amanities and privileges, as well as services and new concepts for the single cruiser are implemented as a sign of re-focussing. The service doctors™ learned soon, that this special segments are highly profitable, but also demand a totally different and specialized aproach to mystery checks and overall audits.
POSITIVE EMOTIONALIZED PRODUCT = LONGLASTING MEMORIES
That is what makes a cruise guest return. We aim to help you make sure these emotions are positive ones.
REPORT TRUE GUEST EXPERIENCE = CALIBRATED VIEW IN RELATION TO THE PRODUCT'S SPECIFIC TARGET GROUP
Our goal is to help you leverage your existing quality tools and bring the true guest perspective to the table.
Since 1995 we are at your service - worldwide - www.servicedoctors.de
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